Return & Refund Policy

🔁 Return & Refund Policy | SouqBurj

At SouqBurj, customer satisfaction is our priority. We aim to provide a smooth and reliable shopping experience across UAE and Saudi Arabia.

📦 Returns
If you receive a damaged, defective, or incorrect product, you may request a return within 3–5 days of delivery.

💰 Refunds
Once the returned item is received and inspected, your refund will be processed accordingly. Refunds may take a few business days depending on your payment method.

🚚 Important Conditions
- Product must be unused and in original packaging  
- Proof of purchase is required  
- Some items may not be eligible for return (based on product type)

💵 Payment Options
✔ Cash on Delivery (COD) Available  
✔ Free Shipping & Free Delivery  
✔ Fast Delivery within 4–7 Days across UAE & Saudi Arabia  

📞 Contact Us
For any return or refund inquiries, contact us:
Arslanrajput17a@gmail.com

Our support team will respond within 24–48 hours.